Terms and conditions

About us

These terms apply to cleaning services provided by , registered in England and Wales (company number ).

Bookings

When you book online, we send you a booking reference. Your booking is confirmed once we have checked availability and contacted you to confirm it. If we cannot do the date you chose, we will offer another date or cancel the booking at no cost to you.

Prices and VAT

Our standard price is shown on the website and in the booking form before you confirm. Extras, larger properties and discounts are added or taken off in the price you see.

If the property is much larger, or needs much more work, than described in your booking, we will tell you before starting and agree any change in price with you.

Custom quotes

For large offices and after-builders cleans, we provide a written quote instead of a fixed price. Quotes are valid for 30 days, and no work begins until you accept the quote.

Payment

When you book online, we may ask for a deposit (currently £30) by card to secure your booking. Card payments are processed securely by Stripe. The deposit is taken off your final bill, and the rest is due on completion of the clean unless we agree otherwise in writing. You can pay the balance by card or bank transfer.

If you don't complete the deposit payment within 30 minutes, your booking is not confirmed and the time slot is released.

Regular cleans

Weekly and fortnightly cleans are a monthly plan at the monthly price shown at booking. When you book a regular clean online, you authorise us to charge your saved card (through Stripe) that monthly price, first on the morning of your first clean (or straight away if your first clean is less than two days after booking) and then once a month. Skipping a single clean doesn't change the monthly price; if you pause your cleans, any monthly payment that falls during the pause isn't taken. You'll receive a receipt by email for each payment.

You can update your card or stop regular cleans at any time from My account (or by contacting us), giving at least 24 hours' notice before your next visit. If a payment fails, Stripe will retry it and let you know; we may pause visits until payment is made.

Cancelling or changing a booking

You can cancel or rearrange free of charge with at least 24 hours' notice, and we will refund any deposit in full. If you have an account, you can change the date of a one-off clean yourself from My account (up to three times per booking). If you cancel with less notice, or we cannot get into the property at the agreed time, we may keep your deposit and charge up to 50% of the booking price.

If you booked online, you also have 14 days to cancel under consumer law. If you ask us to start the clean within that period and then cancel, you may need to pay for work already done.

Access and the property

Please make sure we can get in at the agreed time, and that hot water, electricity and a safe working space are available. Let us know in advance about pets, alarms, parking, or anything fragile or valuable.

Our re-clean guarantee

If you are not happy with any part of the clean, tell us within 48 hours and we will return to re-clean that area free of charge.

Damage and liability

We are fully insured. If something is damaged because of our negligence, please tell us within 48 hours so we can put it right. We are not responsible for damage caused by existing wear, faulty fittings, or items that were not secured, unless we caused it through negligence. Nothing in these terms limits liability that cannot be limited by law.

Referral discount

When a new customer books using your booking reference as a referral code, you both receive the discount shown on the website once the new customer's first clean is completed. Referral discounts cannot be exchanged for cash. We may withdraw the scheme at any time, but will honour referrals already made.

Airbnb and holiday let changeovers

For changeovers, please make sure your previous guests have checked out by the arrival time you choose, and that we can get in (for example with a key safe or smart lock code). If guests haven't left, or we can't get in, we'll wait up to 30 minutes and then may treat it as a late cancellation. We'll report any damage or missing items we notice, with photos, but we can't be responsible for guests' behaviour.

Launch offer

New customers get 10% off their first clean (for regular cleans, the first visit). It is applied automatically when you book online, and is limited to one per customer, household, email address or phone number. On regular cleans it can't be combined with a referral discount. We may end the offer at any time, but will honour bookings already made.

Gift vouchers

Gift vouchers are valid for 12 months from the date of purchase and can be used towards one-off cleans booked on our website. If the clean costs less than the voucher, the rest stays on the voucher until it expires. If you cancel a booking paid with a voucher, the amount goes back on the voucher. Vouchers cannot be exchanged for cash. If you change your mind, you can ask for a refund within 14 days of buying, as long as the voucher has not been used.

Complaints

If something goes wrong, please contact us at or . We aim to resolve complaints within 14 days.

The law

These terms are governed by the law of England and Wales. Your statutory rights as a consumer are not affected.